The best and worst GPs in County Durham according to recent patient surveys


County Durham patients have revealed which surgeries are best and worst according to a recent survey.

The results of the GP Patients Survey 2022 have arrived and asked patients a number of questions about their local surgery across the country.

Patients were asked a series of questions ranging from whether they had a good overall experience to whether they felt the receptionists were helpful.

One GP surgery in County Durham received just 51% for overall good experience, while another surgery received 98% for ‘overall good experience’.

Which surgery in County Durham is the worst according to the survey?

Belmont and Sherburn Medical Group

Belmont and Sherburn Medical Group were rated among the worst medical practices in County Durham, with just 51% of patients having an “overall good experience”.

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Only 30% found it easy to get an appointment over the phone and 39% had a good experience booking an appointment.

A respectable 93% found they trusted the healthcare professionals at the practice.

However, 60% of all appointments were remote and only 20% of patients were able to see their preferred GP.

Bowburn Medical Center is close behind with only 53% “good overall experience” from patients.

Only 34% of patients said it was easy to reach them by phone. Only 76% felt that their GP had listened to them.

Which surgery was the best in County Durham according to the survey?

Echo of the North: Gainford SurgeryGainford surgery

The best surgery was Gainford Surgery with an “overall good experience” of 98% of patients.

99% of patients found it easy to reach by phone and only 14% of appointments were remote.

100% of patients said their needs were met, trusted the healthcare professional, and were involved as much as they wanted in decisions about care and treatment.

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99% of patients were also treated with care and concern and 97% of patients felt their mental health needs were recognized and understood.

Annfield Plain Surgery comes second with 95% of patients having an “overall good experience”.

The echo of the North: Surgery of the plain of AnnfieldAnnfield Plain Surgery

100% found the receptionists helpful and 98% trusted the healthcare professionals.

Dave Gallagher, Executive Director of Placement Based Delivery, Central and Tees Valley: “I am truly delighted that primary care continues to be highly valued by patients in County Durham, providing a positive experience for people.

“The results are a reflection of the hard work that all practice staff – GPs, nurses, practice pharmacists, other healthcare professionals and staff such as practice managers, receptionists and administrators – has deployed to provide patient-centered services in what have been and continue to be unprecedented times.

“As of June 2022, there were 258,267 appointments in County Durham with 164,193 patients seen face-to-face and 127,429 by other healthcare professionals.

“That equates to 63.6% of face-to-face appointments.

“We recognize there are areas for improvement and this is something the ICB is working on with GP practices, supporting a number of initiatives including online services to increase choice of patients and improve how patients can access surgical appointments and services”

See where your local surgery ranked in the patient survey below:

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